SAP Remote Support

CogentHeads provides focused and tailored support solution to clients leveraging technology expertise through flexible delivery models and industry best practices. We can eliminate need of availability of consultants taking up your office space. With your consent and direction, our team will setup infrastructure to log on remotely on your systems and perform the required support.

We help enterprises improve their operational efficiency by meeting unique business requirements. CongentHeads provides sophisticated remote support in all SAP functional and technical areas.

FAQs

1. Is there high-speed broadband Internet/phone service available at present?

Yes, along with independent satellite-based wireless air-cards

2. What kind of security will be enforced at the location?

• The following levels of security are enforced

• Physical security to enter the building as well (7×24 access available)

• Magnetic card security to enter the office premises (7×24 access available)

• Password Logon security on each notebook

• Additional security to log on to the client’s network as determined by the client’s standards

• All notebooks will either be obtained from the client or configured to client’s requirements.

• Standard notebooks will have either Windows with anti-virus software or Linux

3. What is the camera use policy?

No cameras are permitted in the office premises, except after authorization

FEATURED CASE STUDIES